lv986 Privacy Policy

Who We Are

lv986 operates the online gaming platform at lv986.lat. We provide casino games, sports betting, and live dealer tables to players in Bangladesh. This Privacy Policy explains exactly what personal data we collect when you use lv986, why we collect it, and the choices you have over it.

If you have questions about anything in this document, our 24/7 live chat support team is the fastest way to reach us. We do not publish an email address on this page; please use the live chat button inside your account.

Data lv986 Collects

We collect data in two ways: information you give us directly, and information generated automatically when you use lv986.

Information you provide

• Account registration: full name, date of birth, phone number, and your preferred bKash, Nagad, or Rocket number.
• Identity verification (KYC): a scan or photo of your National ID Card (NID), Passport, or Driving Licence. KYC is required before your first withdrawal.
• Deposits and withdrawals: transaction amounts, payment method reference numbers, and timestamps.
• Support conversations: messages you send through live chat, including any screenshots or attachments you share.
• Responsible gaming settings: any deposit limits, session limits, or self-exclusion requests you submit.

Information collected automatically

• Device and browser data: IP address, device model, operating system version, browser type, and screen resolution.
• Usage data: pages visited, games launched, bets placed, session length, and click paths inside the platform.
• App data: if you use the lv986 Android app (version 2.9.4, minimum Android 7.0), we collect crash logs and performance metrics to fix bugs quickly.
• Cookies and similar technologies: see the Cookies section below for full details.

How We Use Your Data

Every piece of data we hold serves a specific purpose. The table below maps each data type to the reason we process it.

Legal Basis for Processing

lv986 processes your personal data under three main grounds:

• Contract performance: most data is needed to run your account, process transactions, and deliver the games you play.
• Legal obligation: KYC verification and transaction records are kept to meet anti-money-laundering (AML) requirements.
• Legitimate interests: fraud prevention, platform security, and service improvement — provided these do not override your rights.

We do not rely on consent for core account processing. Where we do use consent (for example, optional marketing messages), you can withdraw it at any time through your account settings.

Sharing Your Data

lv986 does not sell your personal data. We share data only with the following categories of recipient, and only to the extent necessary.

• Game providers (JILI, Evolution, Spribe, Ezugi, KA Gaming, Sexy Gaming, FA Chai): your player ID and session token are passed to the game engine to load the game. No financial data is shared.
• Payment processors (bKash, Nagad, Rocket, Upay, Bank Transfer): transaction reference and amount, needed to confirm funds.
• Identity verification services: your KYC documents are reviewed by a regulated third-party verification partner. Documents are not stored beyond the review window.
• Analytics providers: aggregated, anonymised usage data to understand how players navigate lv986. No individual player is identifiable in these reports.
• Regulatory or law enforcement bodies: only when required by a valid legal request. We will notify you where permitted by law.

Cookies and Tracking

lv986 uses cookies to keep you logged in, remember your language preference, and measure which pages perform well. Here is a plain summary of the types we use.

You can also manage cookies through your browser settings. Blocking all cookies will prevent lv986 from working correctly.

How Long We Keep Your Data

We do not keep data longer than necessary. Retention periods depend on the type of data.

• Active account data: kept for as long as your account is open.
• Transaction records: kept for 7 years to meet financial record-keeping obligations.
• KYC documents: retained for 5 years after account closure, then securely deleted.
• Support chat logs: kept for 2 years, then deleted unless part of an ongoing dispute.
• Closed accounts (no outstanding disputes): personal data anonymised within 90 days of closure.

Your Rights

You have the following rights over your personal data held by lv986. To exercise any of them, contact our 24/7 live chat support team and ask for the "Data Request" form.

• Access: request a copy of all personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete data (for example, a misspelled name).
• Deletion: request erasure of your data where we no longer need it. Note: we cannot delete data we are legally required to keep, such as transaction records.
• Restriction: ask us to pause processing your data while a dispute is resolved.
• Portability: receive your data in a machine-readable format (CSV or JSON) so you can transfer it elsewhere.
• Object: object to processing based on legitimate interests, including direct marketing.

We will respond to all data requests within 30 days. Complex requests may take up to 60 days; we will let you know if that applies.

Players Under 18

lv986 is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. Age is verified at registration using date of birth, and again through KYC before the first withdrawal. If you believe a minor has registered, contact live chat immediately so we can close the account and delete the data.

Security Measures

lv986 uses TLS 1.3 encryption for all data in transit. Stored data is encrypted at rest using AES-256. Access to personal data is restricted to staff who need it to do their job, and all access is logged and audited. We run regular penetration tests and vulnerability scans on the platform.

Despite these measures, no online system is completely risk-free. If you notice suspicious activity on your account, change your password immediately and contact our 24/7 live chat support.

Changes to This Policy

We review this Privacy Policy regularly. When we make a significant change, we will post a notice inside your lv986 account dashboard at least 14 days before the change takes effect. The "Last updated" date at the top of this page always reflects the current version. Continuing to use lv986 after the effective date means you accept the updated policy.

Get in Touch

For any privacy-related question, data request, or complaint, use the 24/7 live chat inside your lv986 account and select "Privacy / Data Request" from the topic menu. Our support team is available around the clock, every day of the year. You can also raise a complaint directly through live chat if you believe we have handled your data incorrectly — we take all such reports seriously and aim to resolve them within 5 business days.